Privacy Policy

When you call, email, request a call, or submit an enquiry through a website or advertising platform, we may collect your name, phone number, email address, property or suburb details, and information about the service you need.

Providing your information is voluntary. However, we may not be able to respond to your enquiry or arrange a service if you do not provide the information needed to contact you and understand the work required.

If you submit an enquiry through an advertising platform, that platform may provide your details to Taylor Plumbing so the relevant regional team can respond.

This may include your contact details, enquiry information, advertising source and campaign information.

Taylor Plumbing may store this information in its customer relationship and marketing systems.

The advertising platform also handles information under its own privacy policy.

Our pages may use cookies and similar technology to understand visits, advertising performance, phone button clicks and completed enquiries.

This may include campaign details, referral information, click identifiers, and the first and latest pages you visited.

These tools are used for website operation, customer enquiry handling, advertising measurement and performance reporting.

We use your information to:

• respond to enquiries
• arrange and deliver services
• keep service and customer records
• improve customer experience
• measure advertising and marketing performance
• manage customer communication
• meet legal and business obligations

We may contact you about your enquiry and relevant Taylor Plumbing services.

You can ask us to stop marketing contact at any time.

Information may be accessed by Taylor Plumbing staff and service providers who support our websites, customer communications, CRM, call tracking, advertising measurement, accounting and business systems.

We share only the information reasonably required for those purposes.

We do not sell personal information.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

Information is retained only for as long as reasonably required for the purpose it was collected, or where retention is required for legal, accounting, service or business record purposes.

Some technology and service providers we use may process or store information outside New Zealand.

Where this occurs, we take reasonable steps to use reputable providers and appropriate safeguards for the handling of personal information.

You may ask to access or correct personal information we hold about you.

You may also ask a question, make a privacy complaint, or request deletion where we are not legally required to retain the information.

Contact the Taylor Plumbing team for your region using the contact details shown on the page where you made your enquiry.

For privacy questions, access or correction requests, complaints, or questions about how your information is handled, contact the Taylor Plumbing regional team using the contact details shown on the website where you made your enquiry.